Delivery Information

For a limited time only, we are offering Free Delivery on orders over £40. When you spend over £40.00, simply select the Standard delivery option and your order will be delivered to you free of charge via post. This offer excludes Personalised Gifts, items shipped directly from our supplier, Gaming Chairs and very large or heavy items - see individual product details.

Delivery Options
When will my order arrive?
Tracking my order
Deliveries to Non UK Mainland addresses
Deliveries to Continental Europe
Personalised gift orders
Items Shipped Directly from our Suppliers
Delayed orders 
What happens if I am out?

 

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Delivery options

When placing your order, you can select one of the delivery options below:

1) Express Delivery via Courier - £5.95 Orders placed before 4:00pm dispatched same day, delivered within 1-2 working days. Express Delivery charges to Non-UK addresses vary. (Please click here)

2) Standard Delivery - 3 - 5 Working Days postal service - £3.25. FREE on orders over £40* (exclusions apply, please see individual product details).

3) Saturday Delivery - £12.95

For deliveries to Continental Europe please click here.

Please see individual items for the exact delivery time, as products on pre-order and out of stock items will take longer to dispatch. You can find out when your order will arrive below.

* Not available on personalised gifts, products shipped directly from our supplier,  Gaming Chairs and very large or heavy items - see individual product details. Find out here the delivery options for orders containing personalised gifts and products shipped directly from our supplier.

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When will my order arrive?

Express Courier via Courier - £5.95. Express Delivery charges to Non-UK addresses vary. (Please click here)

Orders placed Monday to Friday before 4:00pm for products marked as "Item in Stock" will be delivered within 1-2 working days to UK Mainland addresses (various post codes excluded are listed below). 

Some products will specify a longer delivery time in the product description. For example, if a product is marked as "Item Available, Allow 7 working days for dispatch", the item will be delivered the next working day after it has been received in our warehouse. All "personalised gifts" will automatically be sent via Express Delivery (please click here)

Please note that orders placed over the weekend will be received within two working days (Tuesday). Orders placed on bank holiday Monday will also be received within two working days (Wednesday). Sunday deliveries are not currently available.

The table below outlines the Express Delivery schedule:

	When Your Order is placed	Day of Delivery
Monday	Before 4pm	Tuesday
	After 4pm	Wednesday
Tuesday	Before 4pm	Wednesday
	After 4pm	Thursday
Wednesday	Before 4pm	Thursday
	After 4pm	Friday
Thursday	Before 4pm	Friday
	After 4pm	Monday
Friday	Before 4pm	Monday
	After 4pm	Tuesday
Saturday & Sunday	All weekend	Tuesday

A signature will be required on all orders delivered by Courier.

The following postcodes are not eligible for Express Delivery and will be delivered within 3 working days:

• IV21-24, 26-28, 40, 52-54
• KW3, 11, 13
• KB33-34
• PA36, 40
• PH30-32, 35-41, 39-50

3 - 5 Working Days postal service - £3.25. Orders over £40 FREE (Excludes personalised gifts, items shipped directly from our supplier, Gaming Chairs and very large or heavy items - see individual product details.)

Orders placed Monday to Friday before 2:00pm for products marked as "Item in Stock" will usually be dispatched the same day and are normally delivered within 3 - 5 working days for all UK mainland addresses.  However, we are unable to guarantee this timescale if your delivery is delayed by factors outside of our control so please allow 14 working days before contacting us.

Some products also specify a longer delivery time in the product description if not available at time of order.  For example, if a product is marked as "Item Available, Allow 7 working days for dispatch", the item will be dispatched once it has been received in our warehouse and will normally be delivered within 3 working days.

Please note that orders placed over the weekend will be dispatched on Monday. Orders placed on bank holiday Monday will be dispatched on Tuesday. Sunday deliveries are not currently available.

Saturday Delivery - £12.95. (Excludes Personalised Gifts, Gaming Chairs & items shipped directly from our supplier).

If you select Saturday delivery on Monday to Friday before 2:00pm for products marked as "Item in Stock", your order will be delivered on the following Saturday  between 9am and 5:30pm. A signature will be required.

Please note some products also specify a longer delivery time in the product description and may not be available for Saturday delivery.

We do not partially ship any orders apart from personalised gifts. All orders are dispatched once all items are available and in stock.

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Tracking my order

Orders placed via courier can be fully tracked online.  Please input your Gadget Grotto order reference into the box: By Reference Number

• https://www.ukmail.com/

Unfortunately orders placed via our standard delivery postal service cannot be tracked. We would advise you to check with your local Royal Mail sorting office and neighbours before contacting our Customer Service team for assistance.

 

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Deliveries to Non UK Mainland addresses

Northern Ireland, Scottish Highlands and Islands  - £13.95

Delivery is within 3 working days for products marked "Item in Stock" at time of order. We are unable to offer next working day delivery service to these areas.  If a product is marked as "Item Available, Allow 7 working days for dispatch", the item will be dispatched once it has been received in our warehouse.

Isle of Man and Channel Islands (Guernsey and Jersey) - £14.95

Delivery is within 3 working days for products marked "Item in Stock" at time of order. We are unable to offer next working day delivery service to these areas.  If a product is marked as "Item Available, Allow 7 working days for dispatch", the item will be dispatched once it has been received in our warehouse.

 

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Deliveries to Continental Europe

3-4 Working Days Trackable Service - £10.95.

4-5 Working Days Non-Trackable Service - £5.95

(Excludes personalised gifts, Gaming Chairs, very large or heavy items & items shipped directly from our supplier)

Delivery is available for the following countries:

• Belgium
• France
• Germany
• Luxembourg
• Netherlands
• Spain

For trackable delivery, orders placed Monday to Friday before 1.00pm for products marked as "Item in Stock" will usually be dispatched the same day and are normally delivered within 3-4 working days. 

This means that orders placed by 1.00pm Monday will usually be delivered by the following Friday.  However, we are unable to guarantee this timescale if your delivery is delayed by factors outside of our control so please allow 7 working days before contacting us.

For non-trackable delivery, orders are usually delivered within 3-5 working days, however, we are unable to guarantee this timescale if your delivery is delayed by factors outside of our control so please allow 14 working days before contacting us.

If a product is marked as "Item Available, Allow 7 working days for dispatch", the item will be dispatched once it has been received in our warehouse.

We are unable to offer next working day delivery service to Continental Europe. Please note this service is not available on personalised gifts, Gaming Chairs, very large or heavy items and products shipped directly from our supplier.

We do not ship to any location outside of Europe.

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Personalised Gift orders

Personalised gifts comprise engraved gifts, personalised wines and spirits, some unusual gifts and personalised football gifts.

Please see individual personalised products for delivery lead times.  Orders containing personalised products will automatically add our Express Delivery charge, however, please note that personalised gifts are usually delivered within 7 working days.  Personalised products will always be dispatched separately from the rest of an order.

Please note, Express Delivery prices to non-UK Mainland addresses vary. See prices above.

 

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Delayed orders

Our delivery options are subject to the product(s) that you ordered being available and us taking successful payment.

We understand how important it is for you to receive your order as quickly as possible. However there may be times when our delivery partner is unable to deliver your package on time due to factors that are out of our control, for example – extreme bad weather or a broken down vehicle.

Don’t worry, if we cannot ship to you right away, we will be in touch.

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What happens if I am out?

All items delivered by courier will need to be signed for. We regret we are unable to specify an exact time of day for delivery of your order beyond the delivery window of 9:00am to 5:30pm.

However, if no one is available to accept delivery at the specified delivery address, the package will be returned to your local delivery depot and a card will be left detailing how to organise redelivery of your order.

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